Help & Solve

Help & Solve

Frequently Asked Questions

Are you curious about something? Do you have some kind of problem with our products or need self-help while buying online?

Please Feel free to read list of F.A.Q, or you can directly contact us if you can't solve the problem. Our team will answer from 9:00 a.m to 6:00 p.m.


All customers are required to register an account to buy any product in this online shop. All informations such as name, birth of date, address and phone numbers are sensitive case. Please use the right format to facilitate management to manage the delivery of purchased goods.

How To Register an Account?

  • Go to www.labeyla.com or download our Android Apps HERE
  • Click on REGISTER.
  • There are two options signup which are One Click Social Login and Email. If you choose to signup using social accounts, you will be ask to fill in required informations for ONE TIME ONLY. This is because we are not access any our customer's privacy and help you in case you forgot the password. For the next time, just click on social login without using any password. So, it necessary to fill the information for future use in delivery system.
  • For those register using standard email system, you need to complete all forms provided. Please fill in the register form carefully especially NAME, PHONE and ADDRESS.
  • After completing register an account, you will be notify via email from La'Beyla system.
  • Please refer pictures provided for more details.


  • step1

    STEP 1 - Click on REGISTER button to create new account.


    step2

    STEP 2 - Choose your signup option


    step3

    STEP 3 - Fill your account information details.


    step4

    STEP 4 - Your default shipping address. You can also add more address at ADD/EDIT ADDRESS in MY ACCOUNT panel or you can directly insert new shipping address IF NOT EXIST YET in your addressbook list.


    step5

    STEP 5 - A confirmation email will be sent to your email. If you have not received it within the hour, please check your SPAM BOX or directly CONTACT US.

    Check your email now by clicking on your email service provider below.

     

    gmail  yahoomail  outlook mail  icloud mail  aol mail  zoho mail  gmx mail  yandex mail


If you forget your password and want to change for new one (reset), there are a few steps to get back your current account. Please be sure your registered email account is active to retrieve your new password. We recommend to our customers to use social login (see article 1) because this option more secure and no need to use password. We will verify your social account via API login and you can access your cart account as long you do not lose your social account

How To Reset My Account Password?

  • You can directly click FORGOTTEN PASSWORD or click on LOGIN button on the top of page, and you will be redirect to login form and click forgotten password button below the login form.
  • Enter your email and click on CONTINUE button.
  • An email with a confirmation link will be sent to your email.
  • Open the email and click on the given link to reset your password and you will be asked to enter your new password. If you have not received it within the hour, please check your SPAM BOX or directly CONTACT US.
  • Please refer pictures provided for more details.


  • step1

    STEP 1 - Click on FORGOTTEN PASSWORD button to reset your lost password.


    step2

    STEP 2 - Enter your registered email account in the field and click on CONTINUE button.


    step3

    STEP 3 - Our system will send an email with a confirmation link.


    step5

    STEP 4 - A confirmation email will be sent to your email. If you have not received it within the hour, please check your SPAM BOX or directly CONTACT US.

    Check your email now by clicking on your email service provider below.

     

    gmail  yahoomail  outlook mail  icloud mail  aol mail  zoho mail  gmx mail  yandex mail


Information defect item

How To Return Back Defected Item?



YES,we have. La'Beyla have several online channels as alternative way if you faced any problem to access our website like slow or blocked internet connection . We also have a physical boutique located in Bangi Sentral 2.

List of La'Beyla Online Channels

  • shopee
  • facebook
  • instagram
  • whatsapp
  • La'Beyla Authorized Agents
  • La'Beyla SuperGirl Dropship Team

Problem causes

How to solve

  • shopee
  • facebook
  • instagram
  • whatsapp
  • La'Beyla Authorized Agents
  • La'Beyla SuperGirl Dropship Team

Problem causes

How to solve

  • shopee
  • facebook
  • instagram
  • whatsapp
  • La'Beyla Authorized Agents
  • La'Beyla SuperGirl Dropship Team

Intro

Instruction

  • shopee
  • facebook
  • instagram
  • whatsapp
  • La'Beyla Authorized Agents
  • La'Beyla SuperGirl Dropship Team

Intro

Instruction

  • shopee
  • facebook
  • instagram
  • whatsapp
  • La'Beyla Authorized Agents
  • La'Beyla SuperGirl Dropship Team

Intro

Instruction

  • shopee
  • facebook
  • instagram
  • whatsapp
  • La'Beyla Authorized Agents
  • La'Beyla SuperGirl Dropship Team